Frequently Asked Questions
Which payment methods do you accept?
You can pay with Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and PayPal. Every transaction runs over an SSL-encrypted connection, so your details stay safe.
Is shipping really free?
Yes. Every order ships free within the United States, with no minimum order value and no surprise fees at checkout.
How long does delivery take?
Orders are processed within 1 to 3 business days and transit takes 4 to 8 business days, so your order typically arrives within 5 to 11 business days in total. You receive a tracking link as soon as it ships.
My order has not arrived yet. What should I do?
Check your tracking link first, it shows the most current status. Is your order still missing after 11 business days? Send us a message at support@neatjo.com and we will sort it out.
What is Neatjo?
Neatjo is a home and lifestyle store carrying clever essentials for your kitchen, home, storage, garden, pets, and kids, all shipped free across the United States.
Is my personal data safe?
Yes. We never store sensitive payment data on our own servers, and checkout runs through a secure, encrypted connection. You can read the details in our Privacy Policy.
Do you ship internationally?
Right now we deliver to US addresses only. More regions may follow later.
What is your return policy?
You have 60 days from delivery to request a return, as long as items are unused, in their original condition, and in the original packaging. Just email us to get started.
Can I exchange an item?
Yes, exchanges are possible on request. Reach out and we will arrange it together.
When do I get my refund?
Once your return arrives and passes inspection, your refund is processed within 7 business days to your original payment method. Your bank may need a little extra time to show it.
Can I change or cancel my order?
As long as your order has not shipped, yes. Email us as soon as possible and we will update or cancel it for you.
Still need help?
Send a message to support@neatjo.com and you will hear from us within 12 hours.