Contact information

We keep support personal: no ticket maze, just a direct line to people who can actually help. Whether you have a question about a product, want an update on an order, or need help with a return, reach out any time. We answer every message within 12 hours, seven days a week, and we always reply from the same address so you keep one clear conversation.

Store name: Neatjo
Company name: Novaro
Company number: 92668550
VAT number: NL003447642B43
Address: Dorine Verschureplein 6a, 6181 AS Elsloo, the Netherlands
Email: support@neatjo.com

Customer service hours:
Monday to Friday: 8:00 - 17:00
Saturday to Sunday: 9:00 - 16:00
Average response time: within 12 hours