Terms of service

Neatjo is a store operated by Novaro.

Store name: Neatjo
Company name: Novaro
Company number: 92668550
VAT number: NL003447642B43
Address: Dorine Verschureplein 6a, 6181 AS Elsloo, the Netherlands
Email: support@neatjo.com

You can browse our store without creating an account or sharing personal information. Through this website we offer home and lifestyle products to visitors and customers in the United States. By visiting our site or purchasing something from us, you take part in our service and agree to the terms below, including the additional policies referenced in them. These Terms of Service apply to all users of the site, including browsers, customers, and contributors of content.

Please read these terms carefully before using our website. If you do not agree with any part of them, then you should not access the website or use our services. Throughout these terms, the words "we", "us", and "our" refer to Novaro. Any new features or tools added to the store later are also subject to these Terms of Service. Our store is hosted on Shopify Inc., which provides the technical e-commerce platform that allows us to sell our products to you.

SECTION 1 - ONLINE STORE CONDITIONS

By agreeing to these terms, you confirm that you are at least the age of majority in your state of residence, or that you have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the service. A breach of any of these terms results in immediate termination of your right to use the service.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding payment details) may be transferred unencrypted across networks as part of normal technical operation. Card and payment details, however, always travel in encrypted form. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without our express written permission.

SECTION 3 - CONTENT ACCURACY AND TIMELINESS

We work hard to keep the information on this site accurate, but we are not responsible if material is not complete or current in every detail. The material on this site is provided for general information and should not be your only basis for decisions. Any reliance on the material is at your own risk. Historical content may be provided for reference and we may change site content at any time, without an obligation to update every page.

SECTION 4 - CHANGES TO PRODUCTS AND PRICES

Prices for our products can change without notice. We may modify or discontinue any product or part of the service at any time. We are not liable to you or any third party for a price change, modification, or discontinuation.

SECTION 5 - PRODUCT INFORMATION

Certain products may be available exclusively online and may have limited quantities. We do our best to display colors and images accurately, but we cannot guarantee that your screen shows them exactly as they are. We reserve the right to limit sales of products to any person, region, or jurisdiction, and to limit quantities per order. All product descriptions can change at any time. We do not warrant that the quality of products or other material you obtain through the service will meet every expectation.

SECTION 6 - ACCOUNT AND PAYMENT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all orders placed in our store, and to promptly update it when it changes, so that we can complete your transactions and contact you when needed. We reserve the right to refuse or cancel an order, including orders that appear to be placed by dealers or resellers.

SECTION 7 - THIRD-PARTY TOOLS AND SERVICES

We may give you access to third-party tools that we neither monitor nor control. Such tools are provided as is, without warranties of any kind. Use of them is entirely at your own risk, and you should review the terms of the relevant third-party provider.

SECTION 8 - THIRD-PARTY LINKS AND CONTENT

Some content and products available via our service may include materials from third parties, and links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we carry no liability for third-party materials, websites, or transactions. Please review their policies before you engage with them, and direct complaints about third-party products to the third party.

SECTION 9 - USER CONTRIBUTIONS AND FEEDBACK

If you send us ideas, suggestions, or other materials, whether requested or not, you agree that we may use them without restriction and without an obligation to compensate you, maintain confidentiality, or respond. You agree that your comments will not violate any right of a third party and will not contain unlawful, abusive, or obscene material. You are solely responsible for the accuracy of the comments you make.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which you can read on this website.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to descriptions, pricing, promotions, shipping costs, or availability. We reserve the right to correct such errors and to change or update information, or cancel affected orders, at any time without prior notice, including after you have submitted your order.

SECTION 12 - UNACCEPTABLE USES

In addition to other prohibitions in these terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, federal, state, or local regulation or law; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, or discriminate; (f) to submit false or misleading information; (g) to upload viruses or other malicious code; (h) to collect or track personal information of others; (i) to spam, phish, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with the security features of the service. We may terminate your use of the service for violating any of these uses.

SECTION 13 - DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free, or that results obtained from the service will be accurate or reliable. You agree that we may remove the service for indefinite periods or cancel it at any time. Your use of the service is at your sole risk. The service and all products delivered through it are provided as is and as available, without any warranties beyond those explicitly stated or legally required. In no case shall Novaro, our directors, employees, or suppliers be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the service, except where the law does not allow such a limitation. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Novaro and our partners, employees, and suppliers from any claim or demand, including reasonable attorney fees, made by any third party due to your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision remains enforceable to the fullest extent permitted by law, and the remaining provisions stay fully in force.

SECTION 16 - TERMINATION

These Terms of Service remain effective until terminated by you or by us. You may stop using our service at any time. We may terminate this agreement if you fail to comply with any term, and you will remain liable for all amounts due up to the date of termination.

SECTION 17 - COMPLETE AGREEMENT

These Terms of Service, together with the policies posted on this site, constitute the entire agreement between you and us and replace any prior agreements. Our failure to enforce any provision is not a waiver of that provision. Any ambiguity in these terms shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services are governed by and construed in accordance with the laws of the Netherlands.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these terms by posting changes to our website. It is your responsibility to check this page periodically. Continued use of the service after changes are posted constitutes acceptance of those changes.

SECTION 20 - RETURNS AND REFUNDS

Our return window: you have 60 days from delivery to request a return. Condition of returned items: unused, in original condition, and in the original packaging. No restocking fees: we never charge them. How to start a return: email your order number to support@neatjo.com and we will guide you through the process. Return shipping: paid by the customer, trackable shipping recommended. Exchanges: possible on request. Refunds: processed within 7 business days after your return arrives and passes inspection, to your original payment method. We are here to help: reach out with any question about a return and we will sort it out together.

SECTION 21 - CONTACT INFORMATION

Questions about these Terms of Service are welcome at any time.

Store name: Neatjo
Company name: Novaro
Company number: 92668550
VAT number: NL003447642B43
Address: Dorine Verschureplein 6a, 6181 AS Elsloo, the Netherlands
Email: support@neatjo.com

Thank you for shopping at Neatjo.