Privacy policy

This Privacy Policy explains which personal data neatjo.com collects, why we collect it, how long we keep it, and which rights you have over it. It applies to everyone who visits our site, subscribes to our emails, or places an order with us.

Who We Are

Store name: Neatjo
Company name: Novaro
Company number: 92668550
VAT number: NL003447642B43
Address: Dorine Verschureplein 6a, 6181 AS Elsloo, the Netherlands
Email: support@neatjo.com

Data We Collect

  • Technical data when you browse: IP address, browser type, device, and time zone
  • Order data when you buy: name, shipping address, email address, phone number, and payment details
  • Support data when you contact us: your message and the contact details you share

How We Use Your Data

  • Processing and delivering your orders
  • Answering your questions and providing support
  • Preventing fraud and keeping our checkout secure
  • Improving and personalizing our store
  • Sending marketing emails, but only when you have opted in

Sharing Your Data

  • Payment providers, to process your transaction securely
  • Shipping carriers, to deliver your order
  • Platform partners such as Shopify, which hosts our store
  • Advertising and analytics partners, who help us measure how the store is used and show more relevant ads

We never sell your personal data for money. Some sharing with advertising partners may count as a "sale", "sharing" or "targeted advertising" under certain U.S. state privacy laws. You can opt out of that at any time on our Your Privacy Choices page.

Cookies

We use cookies to remember your preferences, keep your cart filled between visits, measure site performance, and show relevant content. You can disable cookies in your browser settings at any time, though some parts of the store, such as checkout, may work less smoothly without them.

Your Rights

  • Access the personal data we hold about you
  • Have your data corrected or deleted
  • Restrict or object to certain processing
  • Receive your data in a portable format
  • Withdraw consent or unsubscribe from marketing at any time

To exercise any of these rights, email support@neatjo.com and we will respond within 12 hours. California residents also have the rights set out in the CCPA, including the right to know and the right to deletion. We do not sell personal information as defined by that law.

Children's Privacy

Our store is not directed at minors. If we learn that we have collected data from a minor, we delete it immediately.

International Data Transfers

Your data may be processed outside your own country, for example by our platform or payment partners. Wherever it is processed, we make sure appropriate safeguards and standards apply.

Data Security and Retention

We protect your data with encrypted connections and access controls, and we keep it only as long as needed to provide our service, meet legal obligations, or resolve disputes.

Updates to This Policy

We may update this policy from time to time. The latest version is always available on this page.

Contact Us

Store name: Neatjo
Company name: Novaro
Company number: 92668550
VAT number: NL003447642B43
Address: Dorine Verschureplein 6a, 6181 AS Elsloo, the Netherlands
Email: support@neatjo.com